Return & Refund Policy

At ZACAI, we value our customers and strive to provide the highest quality products. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy.

Return Policy

If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receiving the order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To initiate a return, please email us at [Customer Service Email] with your order number and the reason for the return. We will then provide you with a return shipping label and instructions on how to proceed with the return.

Refund Policy

Once we receive your returned item(s), we will inspect them and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exceptions to Return & Refund Policy

The following items cannot be returned or refunded:

Custom or personalized items

Items on sale or clearance

Contact Us

If you have any questions regarding our return and refund policy, please don’t hesitate to contact us at [Customer Service Email]. We are always here to help and ensure that you have a positive shopping experience with us.